I am just so delighted to answer this survey for Starbucks Matalino. After almost a year of frequenting and loving this nook at Matalino St., finally I got that random survey coupon attached to my receipt. This is it, time to give back and complement their great customer service by high praises. As a Statistics graduate I know how important my voice would be for their branch and overall Starbucks in the Philippines. As my token of my appreciation to Matalino baristas’ undying assistance to me, of course my answers are all Highly Satisfied, I need not think twice.
Love you all guys. This is what I wrote in the comment box which asks “Explain in detail what you liked in this particular Starbucks store”. Everyone would agree that the space provided is not enough and I would need a full blog to explain it. Nevertheless I summarized it in few words. Here’s a salute to all your hard work, friendliest customer service and charming acts not only to me but I think to every person who steps inside this Matalino St. Starbucks corner.
“This is the first Starbucks branch where I am greeted and called by my name upon entering the door on my mere second visit. That was a wow experience! The barista’s memory is so sharp. Since then I return almost every other day to this place, making it my favorite Starbucks branch. This store makes me feel I am home and part of the family every time I’m there, making me forget all the stress of my day. I love how all the baristas treat and engage me in a personal conversation each and every time and I think they know me well inside out already. They are all charming.”
I remember what my friends told me when I got them to accompany me and have our Starbucks night at Matalino. From entering the door, finding us a seat, calling me by my nickname, and assisting me every inch of the way of our stay, one thing is just missing. “Kulang na lang ipaglatag ka ng red carpet ng mga barista” (baristas to roll a red carpet for me). That brought us a loud laughter. But no kidding, its the best customer service I witnessed in my life. Oh I forgot to mention that I got a free Signature Hot Chocolate as a birthday gift from them just last May. I was not expecting that but yes it happened!
Till my next Starbucks Matalino visit and blog post. Thanks again my friendly baristas, you’re all epic! –—- From a banker, blogger and Starbucks Matalino loyal customer Ms. Reg (or Dr. Reg as almost all the baristas thought I am a doctor hahaha).
Some trivia: the barista with the very keen memory is no other than the charming one below! 🙂